Privacy Policy

1. Data Controller

The entity responsible for collecting, processing and using your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR) is:

Camping Lazy Rancho AG
Family Blatter-Rieder
Lehnweg 6
3800 Unterseen-Interlaken
Switzerland

If you have any questions about data protection, please contact us in writing at the above address or by email via the contact form on our website.

2. Principles of Data Processing

We process your personal data only where this is necessary to provide our services, you have given your consent, or a legal basis exists. We collect only the data necessary for the relevant purpose (data minimisation) and do not store it longer than required.

3. Data Collected and Purposes of Processing

3.1 Booking and Stay

When booking a pitch or rental accommodation, we collect the following data:

Name, first name and contact details (address, email, phone number)
Travel data (arrival, departure, number of people, type of accommodation)
Vehicle and equipment details (size, type)
Payment information (credit card or bank details)
Details of travelling companions and, if applicable, pets

This data is used exclusively to process your booking, to communicate with you, for invoicing purposes and to fulfil legal obligations (e.g. registration requirements).

3.2 Tourist Taxes and Official Reporting

As required by law, your stay data (name, nationality, arrival/departure date) will be passed on to the relevant local and national authorities (e.g. for tourist taxes or accommodation statistics).

3.3 Communication and Marketing

If you contact us or have consented to marketing communications, we use your data to respond to enquiries and – with your consent – to send newsletters and information about our campsite's offerings. You may withdraw this consent at any time.

3.4 Statistical Analyses

We use anonymised or pseudonymised data for internal analysis and improvement of our services. No conclusions can be drawn about individual persons.

4. Photo and Video Recordings for Marketing and Social Media

During your stay at Camping Lazy Rancho, photo, video or drone recordings may be made on the campsite grounds. These serve to document the campsite and are used for the following purposes:

Camping Lazy Rancho website
Social media channels (e.g. Instagram, Facebook)
Print materials and brochures
Other marketing and communication activities of Camping Lazy Rancho AG

By booking a pitch or rental accommodation and entering the campsite, you consent to potentially appearing in such recordings and to these being used for the above purposes.
Right to object: If you do not wish recordings of you or your group to be used for marketing purposes, please notify us in writing before or immediately upon arrival. We will respect your wishes and will not use such recordings for marketing purposes. Please note that we cannot retrospectively remove already published material if you have not raised any objection beforehand.

5. Video Surveillance (Security Cameras)

We operate a video surveillance system to protect our guests, staff and the campsite, and to ensure compliance with campsite rules and legal requirements.

5.1 Camera Locations

Security cameras are installed in the following locations:

Entrance and exit areas (barriers, reception area)
Common areas (e.g. lounge areas, playgrounds, communal kitchens, outside of sanitary facilities)
Expressly excluded from video surveillance: Toilets, showers, changing areas and all other private areas.

5.2 Purpose and Legal Basis

Video surveillance is used exclusively for:
The safety of persons and property
Deterrence and investigation of criminal acts and vandalism
Compliance with campsite rules
Fulfilment of legal obligations

5.3 Storage and Deletion

Recordings are generally deleted automatically after 72 hours, unless an incident needs to be documented. In the event of a security-relevant incident, recordings may be retained for the duration of the investigation or in accordance with legal requirements.

5.4 Access

Access to video recordings is restricted to authorised personnel of Camping Lazy Rancho AG and, within the scope permitted by law, law enforcement authorities. Data is only passed on to third parties upon official order. Video surveillance is indicated by appropriate signs at the entrance and in the relevant areas.

6. Use of Artificial Intelligence (AI)

We wish to be transparent that Camping Lazy Rancho AG uses AI-assisted systems in certain areas. This includes, for example:

Support for guest communication (e.g. automated responses, chatbots)
Internal organisation and process optimisation
Analysis of anonymised operational data
Creation and optimisation of marketing content

When using AI systems, personal data is processed only within the framework of applicable data protection laws (FADP/GDPR). We ensure that:

Data is anonymised or pseudonymised wherever possible.
No unauthorised disclosure to third parties takes place.
Only carefully selected service providers are used, who comply with Swiss data protection regulations.
Transparency about the use of AI is maintained towards our guests.

Note: Content that you voluntarily enter into AI-assisted systems (e.g. chatbots or forms) is your own responsibility. Camping Lazy Rancho AG accepts no liability for such inputs.
Where decisions of legal or significant personal relevance are made solely by automated means, we will inform you separately and give you the opportunity for review by a human.

7. Disclosure of Data to Third Parties

Your personal data will not be sold or passed on to third parties for commercial purposes. Disclosure occurs exclusively in the following cases:

To payment service providers (credit card companies, banks) to process transactions
To booking platforms through which your reservation was made
To authorities as required by law (e.g. tourist taxes)
To carefully selected IT service providers and AI providers acting as data processors, subject to FADP and GDPR requirements
To law enforcement authorities upon express legal order

All third-party service providers are contractually obligated to treat your data confidentially and to use it exclusively for the agreed purpose.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure. These include, among other things, encrypted data transfers (SSL/TLS), access controls and regular security reviews.
Despite all security measures, complete protection against all risks cannot be guaranteed. We recommend that you keep your access credentials (e.g. for booking portals) confidential.

9. Retention Periods

We store your data only for as long as necessary for the relevant processing purpose or as required by statutory retention obligations. The following periods apply:

Booking and payment data: 10 years (statutory retention obligation under Swiss accounting law)
Communication data: 3 years after last contact, unless a longer retention obligation applies
Video recordings (security cameras): generally 72 hours, except in cases of security-relevant incidents
Marketing data: until withdrawal of your consent

10. Your Rights as a Data Subject

Under the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR, you have the following rights:

Right of access: You may request information about the data we hold about you at any time.
Right to rectification: You may request the correction of inaccurate or incomplete data.
Right to erasure: You may request the deletion of your data, provided no statutory retention obligations apply.
Right to restriction of processing: Under certain conditions, you may request a restriction of data processing.
Right to data portability: You may request that your data be provided in a common, machine-readable format.
Right to object: You may object to the processing of your data for marketing purposes at any time.
Right to withdraw consent: You may withdraw any consent given at any time without giving reasons.

To exercise your rights, please contact us in writing at: Camping Lazy Rancho AG, Lehnweg 6, 3800 Unterseen-Interlaken, or by email via the contact form on our website.
If you believe that the processing of your data violates applicable data protection law, you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

11. Cookies and Website Usage

Our website uses cookies and similar technologies to enable and improve its use. Details can be found in our separate cookie policy on the website. When you first visit our website, you will be asked for your consent to the use of non-essential cookies.

12. Links to Third-Party Providers

Our website may contain links to external third-party websites. The respective operators are responsible for data protection on those sites. We recommend that you read the privacy policies of any linked pages.

13. Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time to reflect changed legal requirements or changes to our services. The current version is available on our website. We will inform you of any material changes in an appropriate manner.

14. Applicable Law and Jurisdiction

This privacy policy is governed by Swiss law. Place of jurisdiction is Thun, Switzerland. For guests from the EEA, the applicable provisions of the GDPR apply additionally.

Camping Lazy Rancho AG
Family Blatter-Rieder
Lehnweg 6, 3800 Unterseen-Interlaken
Version: April 2026

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